Managed IT Support
Day-to-day user support, remote help, and troubleshooting. Give employees someone to call when a computer or application gets in the way.
MANAGED IT / LEXINGTON + COLUMBIA, SC
Your local IT department.
Without the full-time overhead.
You don’t need a full-time IT employee to have reliable IT.
Managed IT support for small and growing businesses in Lexington, Columbia, and the Midlands. We help with computers, Microsoft 365, Wi-Fi, backups, and the vendors behind them—so IT stops landing on your desk.
Local South Carolina support / Remote + onsite / Built around your business
A practical first step
Schedule an IT Consultation
Tell James a little about your business. Start with a no-obligation conversation about paid IT support.
PEOPLECOMPUTERSMICROSOFT 365NETWORKSBACKUPS
01 / The whole environment
One IT partner.
Every critical layer.
The network, phones, cloud, and vendors affect each other. Your business IT support should account for those connections.
Microsoft 365
Account administration, email, licensing, and basic tenant management. Set up new employees consistently and remove access when people leave.
Computers & Devices
Workstation and laptop setup, device management, and replacement planning. Keep equipment decisions connected to what your team needs.
Networks & Wi-Fi
Business Wi-Fi, switching, firewalls, and internet connectivity. Plan reliable connections across the office and between locations.
Backup & Recovery
Business data backups, monitoring, and recovery planning. Review what is protected and how it can be restored before it is needed.
Practical Cybersecurity
Endpoint protection, MFA, email security, and basic hardening. Help staff recognize common risks with security awareness guidance where appropriate.
Business Phones
VoIP, phone systems, and number and vendor coordination. Keep calling, mobile access, and network readiness part of the same plan.
Cameras & Connected Technology
Network connectivity for camera systems and other business devices where appropriate, with coordination between equipment vendors and your IT environment.
Vendor Management
Coordinate internet, software, copier/printer, and phone providers. Give the business one technical point of contact across the moving parts.
IT Projects & New Locations
New office setup, moves, network upgrades, computer replacements, and modernization. Standardize the next location around what already works.
02 / Small business is our business
Five people?
You still need IT that works.
Whether you have five employees or fifty, if your business depends on technology, you need it to work. You can be an owner-led company without internal IT, a growing startup, or a business opening its next location.
- Contractors, construction & trades
- Field-service & landscaping companies
- Professional offices
- Training schools & academies
- Printing, manufacturing & production
- Equipment & service companies
- New & growing businesses
- Multi-location businesses
For businesses with employees, customers, and work to get done. StrataWorks focuses on business IT rather than residential computer repair.
03 / Recognize the problem?
Start with what’s
slowing the business down.
Common reasons businesses seek IT support—and the work that can move them forward.
Every IT problem lands on the owner.
Employees need help, but nobody knows who to call. We establish a clear support process and take on the agreed day-to-day technical work.
Wi-Fi and internet keep interrupting work.
We troubleshoot the connection from the provider to the device, then plan improvements and backup connectivity where appropriate.
Accounts are nobody’s responsibility.
Unmanaged Microsoft 365 accounts, inconsistent new-hire setup, and former employees with access need a repeatable onboarding and offboarding process.
We assume the backups work.
We review backup coverage, monitoring, and recovery needs, and plan how restoration can be verified.
The vendors keep pointing fingers.
Printers, phones, cameras, PCs, and networks should not be isolated problems. We coordinate providers around the same environment.
We’re growing, but IT is a patchwork.
If nothing is documented or a second location is opening, we help map what exists and standardize the next steps.
04 / How StrataWorks works
Your business.
A technical partner who knows it.
Direct technical access
Work directly with the person responsible for the recommendation and implementation.
Owner-friendly guidance
Get practical answers from the person doing the work, with recommendations you can understand and act on.
Vendor-neutral recommendations
Choose what fits the business, the budget, and the environment—not a vendor quota.
Documented environments
Understand what you own, how it works, and who is responsible for it. Documentation is part of the handoff.
05 / Here in the Midlands
Local support.
A familiar point of contact.
LEXINGTON / COLUMBIA / MIDLANDS
Based in the Lexington / Columbia area, StrataWorks combines remote IT support with onsite assistance when appropriate.
We work with businesses in Lexington, Columbia, West Columbia, Irmo, Cayce, Chapin, and the greater Midlands. Remote work can also support South Carolina businesses beyond the local area, depending on the scope.
Call (803) 386-7728IT expertise before a full-time hire
The support you need.
A scope you can plan around.
A small business can need professional IT long before it needs a full-time systems or network administrator. Outsourced IT gives you access to that capability with an agreed support scope and a predictable business cost.
We define responsibilities and pricing around your actual environment. If you already have an internal IT person, we can work alongside them on agreed systems or projects.
06 / From first conversation to ongoing support
A clear start.
An agreed plan.
- 01 / Conversation
We learn how your business operates, what is causing problems, and where you need help.
- 02 / IT Assessment / Discovery
We agree on the discovery scope, then review the environment for immediate issues, risks, and opportunities.
- 03 / Support Plan & Pricing
We recommend a managed-services structure, responsibilities, and pricing based on your actual systems and needs.
- 04 / Onboarding
We document the environment, establish support processes, and begin managing the agreed systems.
The initial conversation carries no obligation. Assessment, remediation, implementation, and ongoing support are professional services with scope and fees agreed before work starts.
Schedule an IT Consultation07 / Before we talk
Useful answers.
No sales fog.
Is our business too small for managed IT?
No. A five-person team or a newly opening business can need reliable IT just as much as a larger office. We look at what you depend on and what you want someone else to manage, not just the employee count.
What does ongoing managed IT support include?
The agreed scope can include user support, Microsoft 365 administration, computers, networks, backups, security basics, and vendor coordination. We document the responsibilities so you know what is covered.
How much does small business IT support cost?
Pricing depends on users, devices, locations, systems, and support responsibilities. We review the environment and propose an appropriate support plan. Assessment, project work, and ongoing support have agreed scope and fees; they are not automatically included for free.
Can you help with a new employee or someone leaving?
Yes. We can manage Microsoft 365 accounts, licensing, device setup, and access changes as part of an agreed onboarding and offboarding process.
Do you provide local and remote support?
Yes. We provide remote support and onsite assistance where appropriate in Lexington, Columbia, and the Midlands. Location, scheduling, and responsibilities are discussed when defining the engagement.
Can you work with our vendors or internal IT person?
Yes. We can coordinate internet, software, printer, and phone vendors, or take on agreed responsibilities alongside your internal IT team.
Can you help us open another location?
Yes. We can plan devices, business Wi-Fi, connectivity, phones, vendors, and documentation for a new office or location. We agree the project scope before implementation.
Make the next IT decision with confidence
Get IT off your plate.
Keep your business moving.
Tell us what keeps landing on your desk. We’ll talk through what your business needs and whether a managed IT support plan fits.